HP Envy 5542 won't print in color

[12Writer]

I attempt to print a document and it won't print in color for a picture. I reviewed the information with print and devices and going to advance. there is no selection to change the color option. I read instructions and its states it offers it but I cannot find a button to change the color from grayscale to color

[atharva_gp]

@12Writer,

Thank you for reaching out to the HP Support community!

Please provide the below information to assist you with an accurate resolution.

• Are you able to make a copy in color?
• What are the ink levels on the printer cartridges?
• How is the printer connected? Wired or Wireless?
• From which device are you trying to print? A Windows PC, MAC, iPhone/iPad or Android device?

[12Writer]

I can print in color from my android phone. I can make color copies. It won't print in color from hp laptop computer. Using mobile hot spot. It just started doing this a day ago. It worked fine.

[12Writer]

Another question on my printing issue that I sent a question on before. Where can I check on the computer in reference to checking if it's setup in color or black and white for the printer . there must be something on the computer by which I can check the situation concerning the color printing

[atharva_gp]

@12Writer,

You can go to Control Panel > Devices and Printers > Right click on the printer icon > Select printing preferences > Color

        

The print in grayscale option should be off.

If this setting is disabled and if the issue still persists, follow the steps below

Step 1: Update Windows

• Press the Windows Key and search for 'Check for Updates'
• Install the updates if available

Step 2: Update the printer firmware

• Refer to this link to update the printer firmware.

After installing the updates, try to print.

If the issue persists, proceed to the next step

Step 3: Use Windows built-in drivers

• In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
• Select your HP Printer.
• Select Uninstall.
• In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
• In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab.
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
• Select Ok.
• Select Apply and Ok on the Print Server Properties windows.
• Close Devices and Printers.
• Open up the run command with the "Windows key + R" key combo.
• Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart the computer
• Refer to this document to add the Windows, built-in driver to your PC.
• Once the built-in drivers are added try printing