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HP Envy 5544 not printing in colour

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My HP Envy 5544 has suddenly stopped printing in colour, from my laptop and my phone - I have tried reinstalling the drivers and have printed the colour quality test page directly from the printer but that only prints the black ink and none of the colours.  Please help its driving me mad!

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Welcome to HP support community.


Manually clean the area around the ink nozzles

  1. Gather the following materials:

    • Long, lint-free cotton swabs

    • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

    • Distilled, filtered, or bottled water (tap water might damage the printer)

  2. Turn on the printer.

  3. Open the ink cartridge access door by placing two fingers under one or both of the small handles on the sides of the ink cartridge access door, and then lift up.

    Figure : Opening the ink cartridge access door

    Image: Opening the ink cartridge access door.
  4. Disconnect the power cord from the rear of the printer.

  5. Disconnect the USB, if it is connected.

  6. Lightly press down on an ink cartridge to release it.

    Figure : Pressing down on the ink cartridge

    Image: Pressing down on the ink cartridge.
  7. Pull the ink cartridge toward you to remove it from the slot.


    Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

  8. Hold the ink cartridge by its sides.

    Figure : Holding the ink cartridge by its sides

    Image: Holding the ink cartridge by its sides.

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure : Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles.
  9. Lightly moisten a cotton swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

  10. Clean the face and edges around the ink nozzle with the swab.


    Do not clean the ink nozzle plate.

    Figure : Clean the area around the ink nozzle


      Image: The ink nozzle and ink cartridge contacts.

      Nozzle plate - Do not clean


    2. Area surrounding ink nozzle - Do clean

    3. Ink cartridge contacts - Do not clean

  11. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

  12. Slide the ink cartridge into the empty slot, and then gently push up on the ink cartridge until it snaps into place.

    Figure : Inserting the ink cartridge

    Image: Inserting the ink cartridge.
  13. Repeat these steps to clean the other ink cartridge.

  14. Close the ink cartridge access door.

    Figure : Closing the ink cartridge access door

    Image: Closing the ink cartridge access door.
  15. Reconnect the power cord to the rear of the printer.

  16. Turn on the printer.

You can refer this HP document for more assistance:- Click here


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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