My HP Envy 5544 has suddenly stopped printing in colour, from my laptop and my phone - I have tried reinstalling the drivers and have printed the colour quality test page directly from the printer but that only prints the black ink and none of the colours. Please help its driving me mad!
A clean, lint-free cloth, or any cloth that does not come apart or leave fibers
Distilled, filtered, or bottled water (tap water might damage the printer)
Turn on the printer.
Open the ink cartridge access door by placing two fingers under one or both of the small handles on the sides of the ink cartridge access door, and then lift up.
Figure : Opening the ink cartridge access door
Disconnect the power cord from the rear of the printer.
Disconnect the USB, if it is connected.
Lightly press down on an ink cartridge to release it.
Figure : Pressing down on the ink cartridge
Pull the ink cartridge toward you to remove it from the slot.
Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
Hold the ink cartridge by its sides.
Figure : Holding the ink cartridge by its sides
Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Figure : Do not touch the contacts or nozzles
Lightly moisten a cotton swab or lint-free cloth with distilled water, and then squeeze any excess water from it.
Clean the face and edges around the ink nozzle with the swab.
Do not clean the ink nozzle plate.
Figure : Clean the area around the ink nozzle
Nozzle plate - Do not clean
Area surrounding ink nozzle - Do clean
Ink cartridge contacts - Do not clean
Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
Slide the ink cartridge into the empty slot, and then gently push up on the ink cartridge until it snaps into place.
Figure : Inserting the ink cartridge
Repeat these steps to clean the other ink cartridge.
Close the ink cartridge access door.
Figure : Closing the ink cartridge access door
Reconnect the power cord to the rear of the printer.
Turn on the printer.
You can refer this HP document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Sandytechy20 I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".