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Locked

‎03-23-2023 03:49 AM

HP Recommended
Product: HP ENVY 6022 All-in-One Printer

My printer worked great, for about a week but the honeymoon period appears to be over as I can only print documents from my laptop. The HP Smart app on my phone shows my printer as permanently unavailable even when it's all lit up and ready to go. The Smart app on my laptop is not much better but Word and Adobe let me print from them so at least that's something. I run a home business so being able to print pdfs from my phone is really useful. Now it refuses unless I delete the printer and go through the entire setup again and I don't have time to do that every time my printer goes into "sleep" or "offline" mode (mainly coz that happens every few hours). I've tried troubleshooting this for over a year now, including buying a new phone, router, etc. but deleting/factory resetting my printer is the only thing that solves my problem. That or sending the files to my laptop and printing from there. How do I get round this?

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