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‎07-04-2021 09:09 AM

HP Recommended
Product: HP Envy 6022
Operating System: Microsoft Windows 10 (64-bit)

My modem has what they call a simplified configuration wich basically means that my 5Ghz and 2.4Ghz bandwith have the same name. 

Never before have I encountered a problem with this until now. The HP Envy 6022 tells me it tries to connect to a 5Ghz network but it needs a 2.4Ghz.

Is there a work around that doesn't involve creating two sperate network names? (That would mean I need to update all my current devices with the new names...)

Category:
1 REPLY 1

‎07-07-2021 11:01 AM

HP Recommended

Hi @JurgenC85,

 

I'd like to help!

 

The printer supports both 2.4 and 5 GHz.

 

Could you share the exact error that you receive?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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