HP Envy 7640 Redirected Printing (RDP)

[ChilliVodka]

We have locally a windows 7 64bit workstation and the HP Envy 7640. The workstation and printer are connected via ethernet (althugh have tried with USB and Wifi). This is from a home office of 1 laptop, 1 printer, 1 router.

The Printer is shared. The printer works locally without any issue.

We connect via RDP to an identical Windows 7 64 workstation. The same driver from the same installation CD has also been installed on the the remote workstation.

When connected to the remote workstation, the redirected printer is listed and online in devices and printers.

When printing from the remote workstation from any application, you can see it go to the spooler on the remote PC. It then appears on the local PC spooler. It runs through spooling a document and then it disappears into thin air.

The printer doesn't acknowledge anything and so nothing appears on the printer.

If for example i used HP Web print to xxxx@hpdevice.com (example), it prints. However, I cannot use this for printing from some programs, but it shows the connection is working.

I've never had any real issue printing on a simple RDP connection like this one.

Any ideas?

[Chimney_83]

Greetings @ChilliVodka,

Thanks for the post. 

I understand that you are unable to print from your remote desktop. I would like to provide my suggestion. 

Have you tried to print using Windows built-in drivers?

Recommend you uninstall the printer from the remote computer using the method mentioned below and use the Windows built-in driver and check. 

Uninstall the printer from programs and features from the control panel.

Check in device manager, if the printer is listed there, please delete it.

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Update the firmware on the printer using the control panel on the printer. (Will require the printer to be connected to your wireless network.)

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Follow the procedure mentioned in this HP Article to use Windows built-in drivers. 

Let me know if this helped. 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

[ChilliVodka]

Hi,

Thanks for your reply.

Which native Windows 7 driver do you suggest is compatible with the HP Envy 7640?

Cheers

[Chimney_83]

Thanks for the reply, try using Deskjet 990c and let me know if it worked for you. 

Keep me posted. 

Good Luck. 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

[ChilliVodka · Accepted solution]

Hi Chimney,

There isn't a HP Deskjet 990c in Windows 7, but giving the thought of it being an Officejet I changed it to the native Windows driver of HP Officejet Pro 7100 series.

I have tried and test this locally and remotely and all now all is printing fine!

Many thanks for your assistance.

[Chimney_83]

Thanks for the reply and glad that the issue is resolved. Please do post your technical queries on our Forums for assistance. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.