HP Envy 7645 won't connect to wifi

[JillB33]

I have tried the reset option (unplugging for 30 seconds), I've tried to turn off router and printer, then turn router on and once green turning printer on, still won't connect to wifi.  I've tried typing in my Wifi name that everything else is on, and it doesn't recognize it.  Nothing has changed on our home network, this has happened before, but I was able to reconnect after shutting down the printer and restarting it, not this time though.  What else am I missing?  I airprint all the time and it is driving me nuts that I can't....  please help.  thx

[senan6806]

Hi @JillB33,

A warm welcome to HP Community!

We might be able to resolve the issue by resetting the printer network settings may resolve the issue. Here is how to do it:

1.) Unplug your modem/router and leave it powered off.

2.) Restart your printer, from the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch  (Setup). Touch "Network Setup", touch "Restore Network Settings" and touch Yes.

3.) Power off your printer

4.) Reconnect your modem/router and wait for it to re-establish its internet connection.

5.) Power on your printer.

6.) On the printer control panel, touch .

7.) Touch the Settings icon . Touch Wireless Setup Wizard and then follow the instructions to connect the printer to your home WiFi.

Let me know how it goes!

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Have a great day!