HP Instank Ink upgrade plan during free trial?

[Tudor-N]

Hello!

We have just bought an HP printer and have a 3 months free trial of ink. We signed up for the Occasional printing plan, but would like to know does this affect how many pages you can print in your free trial? We would need to be printing more pages at this current time and would like to know under the free trial can we still print 700 pages per month? Also, if we upgrade to the heavy printing at this current time, would it wipe out our free trial? Please can you help with this query.

Many thanks.

[Dragon-Fur · Accepted solution]

@Tudor-N 

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For those reading:

Instant Ink is a print-by-page subscription service.

Read how the plans work at the Instant Ink website - link provided later in this message.

Short Answer to your question.

note:

If you were charged during your free trial, you printed over the page maximum that the free trial allows. When you print over your monthly pages, you are billed for additional pages.

Answer Reference and contact information

HP Instant Ink - Promotions and Free Month Offers

What does that mean?

The plan in which you are enrolled governs the allowed page count within that plan (free or not).

You can print over the allowed pages - you will be charged for the extra sets of pages at the price applicable for your region.

"Free" is not unlimited.  The plan you are on determines the number of "included" pages for the month.

What else?

Things that are Instant Ink

Note: 

If you have not opened the site for a while, know that the website has been updated..

Clear your browser cache for both hpconnected and instantink

Instant Ink Support Website

HP Instant Ink Support - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Click on FAQ

For example, Read Check to see if your HP printer works with Instant Ink

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the tiny print area, look for and click on the link for instantink.hpconnected.com/terms

Need Help?

Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.

The Terms of Service contract document provides contact information, usually in the very first section.

Examples of the all important Contract:

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

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What to do?

• Contact Instant Ink Support if you want to change your plan.  In so much that I am aware, changing the plan negates the "free" offer.  This could be wrong - ask the question.
• Print as you wish, knowing you will be charged for extra "sets" of pages - then change your plan later.  Depending on the plan you chose in the trial, this option could be more expensive than switching plans and losing the three months free trial.
• Wait and see if one of our roving agents answers  here.

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Question Resolved / Answered, Click "Accept as Solution"

[Tudor-N]

Thank you for the response. We got our free trial and subscription switched to the right number of pages package.