HP Instant Ink

[MaraMeo]

Hi, I joined the instant ink program and the previous month I printed 7 out of 15. How come the remaining 8 do not see them in the list of accumulated pages? Can you explain me how the accumulation process works.
Thanks Stefano

[Dragon-Fur · Accepted solution]

@MaraMeo

You did not identify your Instant Ink Plan.

Refer to your service contract:

HP Instant Ink - Terms of Service  (Click Flag to switch to your region)

If you are subscribed to the FIFTEEN (15)-FREE-PAGES-PER-MONTH PROGRAM

There are no "rollover" pages in this plan.

Other plans are subject to the description provided in section ROLLOVER PAGES

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An "easy to understand" description of Rollover pages is also provided in your Instant Ink website.  Please click the Flag to change the region.

HP Instant Ink> FAQ > Show More >  How do rollover pages and additional pages work?

Still need help?

Instant Ink Support phone contact number is posted on the website page.

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Resources are available to help you understand and manage your Instant Ink Service.

Website Support Troubleshooting, How-to, Video Tutorials

• HP Instant Ink
• HP Connected

Example

HP Instant Ink > How to > Instant Ink > Manage Account > 

Understanding HP Instant Ink Monthly Charges

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Still need help?

Our volunteer staffed HP Community Forum is not Instant Ink Support.

If you cannot find the information you seek,

If you have questions about the answer(s) you have received,
If you disagree with answers you find or have received,

If you want to speak with Instant Ink Support staff,

Please contact Instant Ink Support in your region.

Option:  Contact HP Instant Ink Support in your region

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

• Verify the phone number in your Terms of Service document

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In UK

HP Support - Specify help for Instant Ink  0207 660 0596

• Verify Phone Number - Reference Contact HP UK – Phone Assist

HP Instant Ink - UK - Overview / FAQs

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Everywhere else:  Contact HP Support

Specify help for Instant Ink / HP Connected / Web Services

HP World-Wide Support

Select your country / region from the list and follow the prompts

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Option:  Agent Response

You can choose to wait for an HP Agent to find and respond to your request.

The following applies to agent response from HP:

• HP agent response is NOT guaranteed - this is a community forum.
• An HP agent will always post back on the forum before contacting you privately.
• HP agent response times and follow-up vary widely.

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