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- HP Community
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- HP K2500 keybord identification problem

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04-26-2020 05:36 AM
Hello! I have some problems with my wireless keyboard HP K2500. Since yesterday it does not work on any computers. When I plug in an adapter it identificates in Device Manager like HID-mouse instead of hid-keyboard.Changing batteries does not help. Can I do something with that, or I need to buy new keyboard?
04-30-2020 07:54 PM
@NikitaSergeev If a wireless mouse or keyboard does not respond, check for connection and power issues.
NOTE:If you are experiencing issues with Bluetooth input devices, go to Troubleshooting a Bluetooth Connection.
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Locate the USB receiver for the device, and then make sure it is connected directly into a USB port
on the computer.
NOTE:
A USB hub might not provide enough power for your device to connect properly.
If you cannot locate the receiver, check the original packaging. Some HP Touch and All-in-Ones come with the USB receiver preinstalled in the computer. Or, look for a USB storage container on the device.
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Look for and remove any battery tabs from the device. This tab prevents the device from receiving power.
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Make sure the device has adequate power.
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If the device uses batteries, install new batteries according to the guide in the battery compartment.
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If the device is rechargeable, connect the charging cable to the device, and then to a power source, such as a USB-charging port on the computer or an external USB power adapter.
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LED battery indicator
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MicroUSB cable to charging device
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If the device has a power switch, confirm the switch is set to ON.
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On your computer, test the device.
If the device still does not work as expected, go to Wireless Keyboard and Mouse Troubleshooting.
P.S: Welcome to HP Community 😉
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have a good day, ahead.
Riddle_Decipher
I am an HP Employee
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