HP Office Jet Pro 9730e and Android phone printing. Select correct tray

[dchoux]

I am trying to set the default tray to print from. I have the HP Office Jet Pro 9730e and a new Samsung A35. I have the HP Print Service Plug In installed on the phone, but it keeps printing everything on photo paper, which is in tray 1. I want to only use plain paper in tray 2. 

[Hawks_Eye]

Hi @dchoux,

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post. I will be delighted to assist you here.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.  😊 

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a power outage or surge?
• Did this occur after a Software or Windows update? 

In the mean time I have a few troubleshooting steps we could try to fix the issue:  

Open the item you want to print, tap the menu icon , and then tap Print.

A print preview screen displays.

On the print preview screen, tap the down arrow to select a printer.

Tap the down arrow to open the print settings menu, and then tap the down arrow under Paper size to view the options.

Paper size setting with the input tray listed

Paper size setting without the input tray listed

Click here: https://support.hp.com/ee-en/document/ish_2843711-2427128-16 to know more about Mobile Printing Solutions Compatible with HP Printers.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Vince_0406