HP OfficeJet 4632 - Scanner is not working

[Edie20]

I recently installed Windows 10. My HP Officejet 4632 ALL in One is printing wirelessly, but the SCAN function will not work.

I've uninstalled & reinstalled the HP software, tried unplugging and plugging back in, used the Scan doctor, etc.  It says Driver Error but doesn't tell me how to fix.  Can anyone help?  I'm not techy, and I desparately need the scanner to work!  Thank you!

[Raj1788]

@Edie20

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

Are facing any issue while printing from the computer?

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-4630-e-all-in-one-printer-se... to download and install HP Officejet 4630 e-All-in-One Printer series Full Feature Software and Drivers.

Assign Manual IP to the printer:

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

Refer to the video link for step by step instructions - https://www.youtube.com/watch?v=SCnYyq80V9g 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)