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‎04-13-2020 09:42 PM

HP Recommended
Product: Z4B12A
Operating System: iOS

My printer started off fine then ended up printing in streaks. Now it prints out blank pieces of paper. I’ve tried basically everything but nothing seems to fix it. I don’t know what else to do.

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6 people had the same question
1 REPLY 1

‎04-16-2020 02:01 PM

HP Recommended

@Ariel_02_Clemen, Welcome to HP Support Community!

 

I see that you're experiencing print quality issues on the printer and I appreciate your efforts in trying to resolve the issue.

 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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