• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-03-2024 02:38 AM

HP Recommended
Product: HP OfficeJet Pro 9025e All-in-One Printer
Operating System: iOS

Hi,


My HP OfficeJet Pro 9025e has recently stopped printing from iOS devices (it stopped printing from one a few months ago and then from the other 2 yesterday). I’ve tried turning it off and on again etc., but the issue remains. I was wondering if anyone had any ideas for how to resolve this please? I was able to print off the web based printer IP site (a print report) from a macOS device so wondering whether the issue is confined to iOS only?

 

I was wondering if resetting the printer and then setting it up again would be the only solution, however I’m not sure how this works with HP Instant Ink. I have a plan against my current printer with rollover pages etc. I know how to move it to a new printer when both are on, but not sure how to effectively move it to the same printer again. Can this even be done?

 

Would really appreciate your help with this please, at a loss to figure out what further I can do myself.

 

Thank you

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.