HP OfficeJet Pro 8710 wireless configuration

[TNDiver]

Have installed a new OfficeJet Pro 8710 printer and am attempting to connect via wifi. I have the network credentials.  When pressing the wireless icon on the display, he printer displays:  "This feature has been disabled.  Contact the person who set up the printer."

I am the person who set up the printer.  I have attempted the printer restore options, but they do not resolve the problem.  How do I reset the printer to out-of-the box condition so that I can go through the initial set-up again?

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Have send you a Private Message.

Do let us know if it resolves the issue.

Thanks.

[Lanvin5]

I have the same problem but you answered the others in a private message so how does that help the rest of us.  

"This feature has been disabled. Contact the person who set up the printer."  It was me. 

Please help. Thank you.

[greenturtle]

Hi @Lanvin5

Have send you a Private message.

Let us know if that works!

[mmcmil8308]

I am having the same contact person who setup the printer issue. May I request your assistance with the resolution?

Thank you in advance

[A4Apollo]

Hey there! @mmcmil8308, Thanks for stopping by the HP Support Forums!

I understand you have wireless issues with your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Try restoring the printer network settings to default and try connecting the printer back to wireless.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.
5. Print the network configuration page and verify that the network settings have been reset

Refer the printer user guide for more information.

Note: Refer page 142 for more information.

Also, refer this article to know more information about setting up the printer.

Let me know if this helps!

Have a pleasant day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Tritones]

Hi

I have the same problem with the wireless disable, would you please be so kind to send me the same information to reset printer to its original configuration.

I tried almost all suggested action on the forum to enable wireless with no success.

Thank you

[Norm4u]

Hi, i have the same issue. Could you please send me the solution?

[rick-s]

@Norm4u

Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage

To be more helpful with your post, you may add key information if you wish:
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• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A

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