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Locked

‎05-10-2020 01:52 PM

HP Recommended
Operating System: Chrome OS

I recently purchased an acer chromebook, set everything up, including my HP OfficeJet Pro 8710 wireless printer, registered the printer and was able to print from email as well as from Google Docs.  Now all of a sudden it won't print. When I select print it locks up in "loading preview".  I deleted the printer and reinstalled and registered it but still having the same issues.  Any ideas?

Tags (1)
1 REPLY 1

‎05-15-2020 01:55 PM

HP Recommended

@Deb1957

 

Welcome to the HP Support Community.

 

Try using the HP Print for Chrome App: https://support.hp.com/in-en/document/c04683559

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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