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09-02-2021 03:15 PM
We setup 14 Officejet 250's yesterday. 13 of them had no issue. We set them up as IT and connected them all to the same wireless network in the office. The 14th one will not allow us to setup web services. It says that the printer could not connect to web services. The server might be busy or temporarily unavailable. Try again later. We have tried 20 times at least - powering the printer off and on. Disconnecting to wifi and re-connecting. Performed a factory reset. Went to the IP address of the printer from a web browser - all with the same result. When we retry, we get the message "The printer could not run the Web Access test. The internet connection and Web Services might still be functioning properly. Try again later." When I print the Web Access Test Results, it says "No problems found. Your printer has access to the internet, which is required for Web services." All Diagnostics results show as PASS. How do we get this resolved??
09-08-2021 11:23 AM
@StacieM, Welcome to the HP Support Community! I’m here to help.
I understand you are not able to set up the printer as web services are not working. Let us try these steps:
Restart the wireless router, the printer, and the PC
Make sure the printer is connected to the internet.
Restart web services
Update the printer firmware
Click here to download and install the latest printer firmware from your PC.
Click here to know different methods of updating printer firmware.
If the issue persists, kindly perform the steps mentioned in this document - Cannot Connect to Web Services
Hope this helps! Keep me posted.
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