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Officejet 250

We setup 14 Officejet 250's yesterday. 13 of them had no issue. We set them up as IT and connected them all to the same wireless network in the office. The 14th one will not allow us to setup web services.  It says that the printer could not connect to web services. The server might be busy or temporarily unavailable. Try again later.  We have tried 20 times at least - powering the printer off and on. Disconnecting to wifi and re-connecting. Performed a factory reset. Went to the IP address of the printer from a web browser - all with the same result.  When we retry, we get the message "The printer could not run the Web Access test. The internet connection and Web Services might still be functioning properly. Try again later."  When I print the Web Access Test Results, it says "No problems found. Your printer has access to the internet, which is required for Web services." All Diagnostics results show as PASS. How do we get this resolved??

1 REPLY 1
HP Recommended

@StacieM, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to set up the printer as web services are not working. Let us try these steps:

 

Restart the wireless router, the printer, and the PC

Make sure the printer is connected to the internet.

 

Restart web services

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

If the issue persists, kindly perform the steps mentioned in this document - Cannot Connect to Web Services

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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