HP Officejet 4635 hard line printer not recognized but can print from my laptop

[angcal]

HP Officejet 4635 hard line printer plugged in but not recognized but can print from my laptop

[asmita6658]

Hi @angcal

Welcome to the HP Support Community. 

What seems to be the issue? Could you elaborate more? 

Are you getting any error message? 

While you respond to that, try the steps mentioned in this document. 

Let me know how that goes. 

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Have a great day!

[angcal]

My printer HP4635 does not print it is hooked up wired to my computer and does not print it does not recognize it there's no other way to explain it it just does not recognize it however on my wireless laptops which I have 3 of in the house it prints with no problem 

[asmita6658]

@angcal

Try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor  

2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.
15)Click on the downloaded file and follow the on-screen instructions.

Let me know.