HP Officejet 7610 not connecting to the computer

[Rolands_R]

Hi there. 

Recently my Officejet 7610 Printer started behaving strangely. First the wireless connection appeared to be lost and I needed to start using a cable connection. For the past few days the scan function isn't available because the Scan to Computer function is not available. The message reads - cannot connect to the printer. 

Today I downloaded the most recent drivers from your page and tried to reinstall the printer. Here I was met with the dilemma that the printer can't be found in either way - not via Wireless connection nor via cable. I have looked in both of these threads:

http://h30434.www3.hp.com/t5/HP-Connected-Mobile-Printing-and-Cloud-Printing/Computers-not-finding-p...

http://h30434.www3.hp.com/t5/HP-Connected-Mobile-Printing-and-Cloud-Printing/Hp-Officejet-Pro-8600/m...

However the suggestions didn't help as all the network setting seem to be as they are described. If you need some additional information let me know. 

Best, Rolands

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Would suggest that your Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download the FULL feature software.

3. Install the FULL feature “Saved” software

Hope that helps!

[HIuser3]

I specifically like your instruction do not install online from my bad experience(s). Using the HP Support Assistant for my HP OfficeJet 7612 printer totally crashed my printer with a 'missing printhead error'. I know this for a fact since just prior to I had successfully printed out two test pages.  I don't know what your reasoning was to mention do not install online? Why would HP online (HP Support Assistant) so to speak not provide working updates or downloads or on the other hand have updates or downloads that do not work or are corrupt downloads to cause problems to the device using the HP Support Assistant? My security software has caught files from HP Support Assistant to have trojan virus in the past and HP never replied back to me so there you go I am blinded why?

[greenturtle]

Hi @HIuser3 ,

Thanks for using the HP Support Community.

One of the reasons why we advised users not not install the software online is the potential of downloading failure during install.

The other reason is to keep a downloaded copy in case reinstall is needed.

Thanks.