HP Officejet 8600 not able to acquire email address

[csilva68]

Hello,

I'm trying to configure my Officejet 8600 printer to be able and eprint.  When I select the "Apps" icon, I receive an error that it cannot find the hpeprintcenter.com website.  Also when I click the icon on the top next to the network icon, I get an error "Unable to Connect - The printer could not connect to the server.  Check the Internet connection.  If required, enter a proxy address, ensure the proxy details are correct and retry.....". 

My wireless printing is working fine and I don't use a proxy server to connect to the internet.

Can anyone help?

Thanks,

Charlie

[Jay_G24]

Hi @csilva68,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to connect to webservices.

Try the below suggestions -

Restart the computer, printer, and router

To resolve many connectivity issues, restart the computer, printer, and router.

NOTE: 

The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.

Turn off the router by pressing the power button or disconnecting the power cord.

Turn off the printer.

Close all running programs on your computer, and then shut down the computer.

Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

Turn on the printer.

Turn on the computer.

Try to turn on Web Services.

If the issue persists, continue to the next step.

Let's disable webservices and re-enable it

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

---> click on webservices and remove webservices and re-enable it

If the issue persists,

Check the Internet proxy server settings

For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.

Locate the Internet proxy settings.

Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.
The network settings menu displays with the proxy settings.
From the EWS, click the Web Services tab, and then click Proxy Settings.

Type the Address and Port values for your proxy server connection, and then click Apply.

Try to turn on Web Services.

Update the printer firmware

HP regularly releases printer updates. Updating the printer firmware might resolve the issue.

Refer -- HP Printers - Updating or Upgrading Printer Firmware 

Also, try the other suggestions in the document -Cannot connect to Web Services

Hope this helps! Keep me posted. 

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