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SN1301
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HP Officejet Pro 7720 won't connect to the Web Services server

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HP OfficeJet Pro 7720
macOS 10.15 Catalina

I had to reset my router today, which prompted me to set up the wireless connection on my printer again.  Since then I have been unable to scan to my email.  The error says the printer is unable to connect to the Web Services server.  

 

I have also installed all updates, reconnected the power after a 60 second wait, reset the printer to factory settings and reset up the wireless connection.  The printer copies fine; it just will not scan to email.

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Jay_G24
HP Support Agent
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Hi @SN1301

 

Welcome to the HP Support Community. 

 

Try and set a manual ip to resolve the issue -

 

To set a manual IP and try the steps below ( with control panel)


--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
--->go to wireless ---> wireless 802.11---> select manual ip ---> apply
--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  
--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15 min

 

Let's disable web services and re-enable it

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
---> click on web services and remove web services and re-enable it

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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SN1301
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I was finally able to get it to work the other day but forgot to update the Community.  All it ended up needing was a restart of my laptop.  I should have thought of that before posting.

 

Thanks for the help!

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Jay_G24
HP Support Agent
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I am glad the issue resolved.

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

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