HP Officejet Pro 8715 missing Apps

[JarrodSinclair]

I have the same issue. i have read throught and tried all 15 articles in this forum on how to solve it an non work. Until a few months ago I used to have apps on the printer but now they are all gone. so to scan i have to use a computer and web scan which is a PITA. The whole reason I bought this printer is because it had scan to google drive. 

[Raj1788]

@JarrodSinclair

Welcome to the HP Community

If your printer does not have the Google Drive app on the printer control panel, you can enable the Google Drive app from the HP Connected website.

NOTE: 

The availability of the Google Drive app varies by printer model and country/region.

1. From your printer control panel, make sure that Web Services has been enabled.

   If you have not yet enabled Web Services on your printer, go to Getting Started with ePrint.

   NOTE: 

   Web Services must be enabled on your printer to use the Google Drive app. If Web Services is disabled, the Google Drive app does not work.

2. Go to HP Connected, then either sign up for a new account or sign in to your existing account.

3. Click the Services tab, then click Printables.

4. Next to My Printables on, click the down arrow  to select your printer from the drop-down list.

   If your printer is not listed, click the Add a Device tab, then follow the on-screen instructions to add your printer to your HP Connected account.

5. Scroll to Search Printables, type Google Drive in the search box, then press Enter.

6. From the list of search results, click the Drive app icon , then click Add to My Printables.

Refer to this Document: https://support.hp.com/in-en/document/c04707081#FAQ_supported_printers_devices for Setting Up and Using the Google Drive App on Your HP Printer.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[JarrodSinclair]

I already tried this... when i log into HP connected i dont see "...the Services tab, then click Printables."  as you can see this does not exsit in what i see:

[Raj1788]

@JarrodSinclair

I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link:https://www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!