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GaelBennett
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HP Omen Batteries Become Undetectable to System? Fixes?

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So my HP Omen 15-5000 series might be 3 years old, if that. My older brother gave it to me after he bought it and barely used it whatsoever. The battery was fine at first, the computer barely got used just here and there for my little brother's school essays, the occasional Skype & maybe some music playlists. Carefully handled, all that jazz. Well one day I turn it one to discover the an error message right at boot-up that reads: This battery has low memory &/or can no longer be detected. I did the online search for answers thing, seems to be somewhat of a common problem with the Omens. Anyway I reset the BIOS, tried another AC Adapter, etc until eventually I went to Amazon and purchased a new battery.
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praveen196
HP Support Agent
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@GaelBennett Welcome to HP Community!

 

I understand that you are facing issue with the battery of your HP omen laptop.

 

I understand your concerns.

 

You will need to Understand Lithium-Ion and Smart Battery Technology: Click here for details 

 

Below I've listed a series of steps that should help your cause: 

  • Video about improving your notebook battery performance 

  • How long does a notebook battery last? 

  • Adjusting notebook battery power plans 

  • Factors that contribute to loss of notebook battery capacity 

  • Recommended notebook battery care practices 

  • Original battery charges slowly, replacement battery charges normally 

  • Special recommendations for embedded (not customer replaceable) notebook batteries 

  • Tips for conserving notebook battery power 
     

For more details, Click here​​​​​​ 

 

Please perform the battery test and check for the result.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Battery and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

If the test is failed or getting a message to replace the battery. You have to replace the battery.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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