HP Print Service Plugin won't turn on

[TomibSK]

Hi all,

I'm having trouble printing from my android device (KitKat, 4.4.4) through the HP Print Service Plugin as it won't turn on. Anytime I try to turn it on, I get an error message: "Unfortunately, Settings has stopped." and it stays off. 

I tried to update the plugin and reinstall it several times to no avail. What's more I don't even have a Print option in my phone settings and I can reach the plugin's turn on/off setting only via the HP Smart app.

I would appreciate any help! Thanks!

[KrazyToad]

@TomibSK

Welcome to HP Support Community
 

Are you able to print via the HP Smart App?

I suggest you uninstall the HP Print Service Plugin and restart your phone

Next clear the Android OS Print Spooler cache

1. On your Android device, tap Settings , and then select Apps or Applications.

2. Select Show System Apps.

3. Scroll down the list, and then select Print Spooler.

   Depending on your Android device, tap Storage, and then select Print Spooler.

4. Select Clear Data.

Download the HP Print Service Plugin and try printing

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[TomibSK]

@KrazyToad

Thanks for your help!

The HP Print Service Plugin is without any change even after the steps you suggested but now I'm able to print via the HP Smart App!  🙂

[KrazyToad]

@TomibSK

I'm glad you are able to print using the HP Smart App 😊

I suggest you reset your Phone and re-download the HP Print Service Plugin if you wish to use the Print Service Plugin

Keep me posted if you need further assistance

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.