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HappyPrince
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HP Print for Chrome "can't connect to printer" HP ENVY 5660

HP Recommended
HP ENVY 5660
Chrome OS

I recently added the HP Print for Chrome app to my Toshiba Chromebook 2 to print with our HP Envy 5660 printer. It worked a few times but now I get the error message: "Can't connect to printer" every time I try to print. I have restarted the router, printer and chromebook to no avail. Chromebook and printer are on the same wireless network and the printer is added to the chromebook. I have also deleted and re-added the printer multiple times. Sonic is our network provider and we use the eero router system, which is also current with it's updates. The chromebook is also current with updates.

 

Thanks for your help

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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@HappyPrince, Welcome to the HP Support Community!

 

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

To know how to print from a Chromebook, refer to - Printing from a Chromebook

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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