HP Printer 2652 isn't detected by HP Smart App, but it says it is connected to WIFI on the printer.

[SamRabon]

The printer says it is connected to WIFI, but the HP Smart app won't detect it, and it won't print.

[TEJ1602]

@SamRabon, Welcome to HP Support Community!

Print and scan jobs can fail if a driver is not installed or there are connectivity or status issues.

• Driver not installed: To install the print driver, use the Diagnose & Fix feature in Resources or go to 123.hp.com.

• Poor network connection: The network connection between the printer and the app is poor, and the app is unable to accurately obtain the printer status. Move the printer and computer closer to the wireless router. Try printing even if the app continues to display "offline."

• No network connection: The printer is no longer connected to the network, or is not connected to the same network as your Windows device. Make sure the printer is connected to the same network as your device.

• The printer is in sleep power-saving mode: The printer is in sleep mode or in power-saving mode. Touch the printer control panel or press a button on the printer control panel to wake the printer, and then try printing even if the app continues to display "offline."

• The printer is off: Some printers have a feature to schedule a time to automatically turn off the printer. Make sure the printer is turned on and in a "ready" state, and then try printing even if the app continues to display "offline."

If the previous suggestions did not resolve the issue, go to Using HP Print and Scan Doctor (Windows).

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Refer to the document HP Printers - Install and Use the HP Smart App for any help.

Keep me posted. 

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