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HP Printer *ePrint* email randomly changed?

HP Recommended
HP Envy 120
Microsoft Windows 10 (64-bit)

Hi. So when I first got my printer back in 2014, I assigned an email to it. I was wondering why for the last few weeks I could not print any documents that were being sent to my printer via email. I checked the email today and it's some default email? I thought when I assigned an email to the printer, it stays on that printer. What's happening? I want my email back, thank you.

HP Support Agent
HP Support Agent
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HP Recommended

Hi @winterr

Welcome to the HP Support Community. I'd be happy to assist you.


That's unfortunate. HP does not change the email address as we do not have records of it. If the printer's email has been changed, you will have to setup the account again and assign an email address.


Set Up an HP Smart Website Account if not already created. Kindly refer to this document to know how.


To change the printer's email address:


Sign in to your HP account to change your printer email address.

  1. Sign in to HP Smart, and then click the Account icon  at the top of the webpage.

  2. Select Settings, and then scroll down to Account information.

  3. Select the Edit icon next to Primary email address.

    Clicking the Edit icon

  4. Change the email address, and then click Save.

  5. Repeat these steps to change the Username, if necessary.

Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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