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‎05-03-2020 10:46 AM

HP Recommended
Product: HP Officejet 6500a E710n-z
Operating System: Other

Thanks in advance  I just linked my HP Printer to my Alexa Echo.  It shows it was successfully linked.  I asked Alexa to print a help summary and she responses that a one page help summary was sent to my printer and it shows my HP Officejet 6500A e710n-z.   However, nothing ever prints. I spent a lot of time with Alexa support and they finally gave up and said to contact HP Support. That's how I got here. Any help would be much appreciated. 

1 person had the same question
5 REPLIES 5

‎05-07-2020 10:14 AM

HP Recommended

@BarbarianCBX

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎05-07-2020 03:15 PM

HP Recommended

Thanks EL for responding. I previously tried those steps in the link you provided.  The activity tab in the Alexa app shows that a page was sent to my printer and even lists my printer, but I don't get a printed page.

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‎05-07-2020 03:43 PM

HP Recommended

@BarbarianCBX

Thank you for posting back.

 

Have you tried uninstalling and reinstalling the Alexa app?

ECHO_LAKE
I am an HP Employee

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‎05-07-2020 03:59 PM

HP Recommended

Yes, several times. I was using Alexa chat support and they had me do that and disable and enable the HP printer skill.

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‎05-08-2020 05:03 PM

HP Recommended

@BarbarianCBX

Thank you for posting back. 

 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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