• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP DeskJet 3762 All-in-One Printer
Microsoft Windows 7 (64-bit)

Hi, since a couple of months I cannot  login to HP Smart, it gives error (Error Code: UA_400_EB000U0217).

It happens either from mobile or from my laptop. This used to work fine before, absolutely frustrating!!

Thank you so much for your help! bye 🙂

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Noise68 

 

No worries.

 

Since nothing will connect (Not Windows 10 and not Mobile), it is less likely a compatibility issue and more likely an issue with the printer incorrectly identifying your HP Account.

 

Try

Restart everything, including the router that controls your network.

 

Next,

Make sure all the HP Smart app on each device is running the latest version of the application for that device.

Yes, sounds silly - might have an impact if one device is "out of sync".

 

For example, HP Smart - Windows - has recently updated to Version 139.2.289.0

 

What else?

 

Not sure whether a Reset will work -- not having access to the login might cause the reset to balk.

On the other hand, not having access to the login might mean the app needs the Reset!

Regardless, it takes but a minute to try and it might help.

 

If the Reset does not help,

If you have not already done so (and maybe if you have)

Uninstall the HP Smart app from your Windows 

Restart the computer 

"Get" a new copy of the app from the Microsoft Store

 

HP_Smart_Win_Apps-and-Features_ Reset_2HP_Smart_Win_Apps-and-Features_ Reset_2

 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@Noise68 

 

Welcome to the HP Community Forum.

 


@Noise68 wrote:
Product: HP DeskJet 3762 All-in-One Printer
Operating System: Microsoft Windows 7 (64-bit)

Hi, since a couple of months I cannot  login to HP Smart, it gives error (Error Code: UA_400_EB000U0217).

It happens either from mobile or from my laptop. This used to work fine before, absolutely frustrating!!

Thank you so much for your help! bye 🙂


 

Not sure why the application would have ever worked -- HP Smart is not supported in Windows 7.

 

>>> Open and Read >>> HP printer setup (HP Smart app)

FAQ > What are the requirements to set up a printer using the HP Smart app?

 

What else?

The Full Feature Software / full driver printer software is supported on your older OS.

Full driver includes HP Scan.

 

Installation Package - Full Feature Software - Information and Download

HP DeskJet and Ink Advantage 3700 All-in-One Print and Scan Driver and Accessories 

 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

 

Preparation

 

  • If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

 

After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

 

  • If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

 

  • Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

 

  • Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

 

 

Installation

  • Download and Save the Full Feature Software installation package or the Easy Start Software
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • After the software is installed, Restart the computer and log in

 

If using Easy Start

  • Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
  • When asked, opt for "Full Software and Drivers" (exact wording might vary).
  • Easy_Start_Full_Driver_2Easy_Start_Full_Driver_2
  • If, after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator

 

NOTES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet 3762 All-in-One Printer

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Hi Dragon-Fur, sorry, my bad: I was in a hurry so I made a mistake: it's Windows 10 (64). I can't login.
Even from my mobile the login is impossible, Android 11. 

Sorry for my mistake, I will read carefully your suggestions.

HP Recommended

@Noise68 

 

No worries.

 

Since nothing will connect (Not Windows 10 and not Mobile), it is less likely a compatibility issue and more likely an issue with the printer incorrectly identifying your HP Account.

 

Try

Restart everything, including the router that controls your network.

 

Next,

Make sure all the HP Smart app on each device is running the latest version of the application for that device.

Yes, sounds silly - might have an impact if one device is "out of sync".

 

For example, HP Smart - Windows - has recently updated to Version 139.2.289.0

 

What else?

 

Not sure whether a Reset will work -- not having access to the login might cause the reset to balk.

On the other hand, not having access to the login might mean the app needs the Reset!

Regardless, it takes but a minute to try and it might help.

 

If the Reset does not help,

If you have not already done so (and maybe if you have)

Uninstall the HP Smart app from your Windows 

Restart the computer 

"Get" a new copy of the app from the Microsoft Store

 

HP_Smart_Win_Apps-and-Features_ Reset_2HP_Smart_Win_Apps-and-Features_ Reset_2

 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.