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Recently I’m unable to scan using the HP Smart app via WiFi from my iPhone (software updated) on our Officejet 8710. Another member in the family has no problem doing it. I have always been able to scan so something has changed. I have confirmed firmware is up to date and iPhone software as well. I’m getting a message my printer doesn’t support scanning even though it does.

I have also deleted the app and reinstalled it.

1 REPLY 1
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Hi @Wohlf38

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

 

As you have already tried all the troubleshooting steps, we need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

 

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

 

Keep me posted and have a great day ahead! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Rainbow23 - HP Support.
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