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The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
scarfinv
Level 1
9 7 1 0
Message 1 of 8
365
Flag Post

HP Smart App is stuck in an endless loop

HP Recommended

I start the HP Smart app, and i get a screen about sharing usage data.  I click yes.  Then I get another screen about sharing usage data.  I click yes.  Then I get that same screen again.  I click yes. Same screen again.... can't get of out of it!First ScreenFirst ScreenSecond Screen that can't be dismissedSecond Screen that can't be dismissed

7 REPLIES 7
mervinsx
Level 2
11 6 0 5
Message 2 of 8
Flag Post
HP Recommended

I have the same issue and unable to use the device's scanning facility without the app.

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scarfinv
Author
Level 1
9 7 1 0
Message 3 of 8
Flag Post
HP Recommended

I finally went to the HP website and manually downloaded all drivers and software so that I can use my printers without the HP Smart app (which is certainly a misnomer).

Happily printing and scanning now.

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mervinsx
Level 2
11 6 0 5
Message 4 of 8
Flag Post
HP Recommended

It looks like it has resovled itself now.

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HK1963
New member
3 3 0 1
Message 5 of 8
Flag Post
HP Recommended

Not on my computers it hasn't 😞

 

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GMC2020
New member
1 1 0 0
Message 6 of 8
Flag Post
HP Recommended

Having the same issue. This must be a HP issue. 

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jarras144
New member
1 1 0 1
Message 7 of 8
Flag Post
HP Recommended

Same for me.  Just showed up today.  Rebooted PC and Printer.  Doesn't matter if I answer Yes or No to prompt, still an endless loop

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HillFirm
New member
1 1 0 0
Message 8 of 8
Flag Post
HP Recommended

I am one of 15 team members who are now unable to use our scanners. 

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