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‎02-22-2021 11:18 AM

HP Recommended

I start the HP Smart app, and i get a screen about sharing usage data.  I click yes.  Then I get another screen about sharing usage data.  I click yes.  Then I get that same screen again.  I click yes. Same screen again.... can't get of out of it!First ScreenFirst ScreenSecond Screen that can't be dismissedSecond Screen that can't be dismissed

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16 people had the same question
7 REPLIES 7

‎02-22-2021 12:09 PM

HP Recommended

I have the same issue and unable to use the device's scanning facility without the app.

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‎02-22-2021 12:40 PM

HP Recommended

I finally went to the HP website and manually downloaded all drivers and software so that I can use my printers without the HP Smart app (which is certainly a misnomer).

Happily printing and scanning now.

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‎02-22-2021 12:40 PM

HP Recommended

It looks like it has resovled itself now.

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‎02-22-2021 02:42 PM

HP Recommended

Not on my computers it hasn't 😞

 

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‎02-22-2021 02:50 PM

HP Recommended

Having the same issue. This must be a HP issue. 

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‎02-22-2021 03:04 PM

HP Recommended

Same for me.  Just showed up today.  Rebooted PC and Printer.  Doesn't matter if I answer Yes or No to prompt, still an endless loop

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‎02-22-2021 05:09 PM

HP Recommended

I am one of 15 team members who are now unable to use our scanners. 

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