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- HP Smart App no longer allows me to login from my iPhone

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04-11-2022 11:57 AM
I am unable to log into my HP account from my iPhone using the HP Smart app. When I attempt to log in (which I've tried about 25 times now) I immediately get the following error "Something went wrong. Cookies may be disabled: check your browser settings to ensure cookies are enabled. System clock may be misconfigured: make sure your system clock is correct. Session may be expired: close this window and try again."
I uninstalled and reinstalled. I've cleared cookies (which are on) and cache. Nothing works on my phone. I can log into the app on my Mac, but not my phone which I need in order to use my camera to scan documents.
Would really like some assistance on how to get my account logged back in on my phone.
04-11-2022 08:56 PM
Hi,
Thanks for using the HP Support Community.
Here's something you can try that works on Android that has the same Sign-In issues:
Can you try to change browser on your iPhone and see if that works?
Hope that helps!
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