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‎06-09-2021 10:51 AM

HP Recommended
Product: HP Envy 6455e

When choosing a photo to print on the HP Smart App, it says "Unable to Read Photo" when I click on a photo to print. It was working fine the other night when I first installed it, but now this is happening. Is there some sort of setting in the App I can change to preview my photos? Is there an update that I need to do in order to preview these photos?

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8 people had the same question
1 REPLY 1

‎06-12-2021 12:34 PM - edited ‎06-12-2021 12:35 PM

HP Recommended

@Klamm87

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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