HP Smart Doctor - can't get past the Accept/Decline option

[Schaubie]

I am trying to download the HP Smart Doctor because my printer is always saying it's offline even though it is not....after I download I get an accept/decline message to move forward with the process - when I hit Accept the same window just pops up again......

[Echo_Lake]

@Schaubie
Thank you for posting on the HP Support Community.

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall,click here.

If the issue continues, uninstall and reinstall printer Basic drivers from the link: Click here

If the issue still continues, install using Using the Windows Built-in Print Driver: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.