HP Smart Enabling Print Anywhere Issue

[Nakatomi]

I am trying to enable the Print Anywhere feature on my printer so I can send stuff from my mobile phone when I am not on the wireless network using the HP Smart for Android app, my printer is turned on and not in standby but the HP Smart app from the Microsoft Store won't enable it. It's stuck in Collecting Printer Status and wont enable

[Kumar0307]

@Nakatomi, Welcome to the HP Support Community!

Restart the wireless router, the printer, and the PC

Enabling Print Anywhere might fail if the printer is already added to an HP account and you did not sign in with the same credentials.

Sign in with the credentials of the HP account for your printer, or remove the printer from the other account, and then enable Print Anywhere again.

For more info, refer to - Print Anywhere with the HP Smart App

Hope this helps! Keep me posted. 

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Have a great day! 

[Nakatomi]

How do I remove the printer from my account as it's been the same account since I purchased it?? I powered down the router the PC and the printer and waited for it to all get back online and I tried again and it goes to the check status of the printer and it still doesn't work still shows the printer ENABLE print anywhere is it an issue wit the software from the MICROSOFT store should I remove it and install the driver directly instead.

[Kumar0307]

@Nakatomi

If the issue is not resolved, please reach out to the HP Technical Support team in your region for further assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Keep me posted for any other assistance.