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‎07-18-2025 05:42 AM

HP Recommended
Product: HP LaserJet Pro MFP M426fdn
Operating System: Other

Hello!

There are several HP LaserJet Pro MFP M428dw and HP LaserJet Pro MFP M426fdn in network. All printers are connected to the same LAN wia network cable.

Problem description: in the HP Smart app for Android displays only M428 printers and the app doesn't find no one M426 printer.

But in the HP Smart app for iPhone all printers are displayed: and M428 and M426 models.

I used several Android devices for testing: one smartphone with Android 14, one tablet with Android 14, one smartphone with Android 9 (wia HP Print Service Plugin) and all they has the same result.

AndroidAndroidiPhoneiPhone

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