HP Smart app on iPhone choses Photo Tray instead of Paper Tray on HP Officejet 5745

[Warlor]

The HP Smart app defaults to the empty photo tray on my HP Officejet 5745 printer when trying to print a photo to 8.5 x 11 plain letter paper.  I've tried printing from my iPad and my new iPhone 12 Pro, and it will not allow me to switch to the letter paper tray.  Resetting the printer did not help. 

[Dragon-Fur]

@Warlor 

Welcome to the HP Community.

Using HP Smart Mobile >>

Tray and Paper must be selected / adjusted before you open the item to be printed.

If the printer includes a display panel, paper size / type can be set right after the paper is loaded (or tray is opened / closed).

Example

Paper Setting on Printer Control / Display Panel

Check / Adjust / Retain the Paper at the Printer Display Panel

Open Printer Tray,

If you have not yet done so, Remove / add desired paper size - type

else

Wait a few seconds

Close Tray

IF applicable for your printer:

On the Printer Control Display Panel,

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK

No Size?  If the size of the Paper Size is not in the Drop-down list, Select Custom

Note:  Not all printers allow selection of “Custom”

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Tray and Paper can also be checked / adjusted in the Embedded Web Server (EWS).

EWS is available on your Web Browser using the printer's IP address

AND

EWS Tray and Paper Management can be reached from within your HP Smart Mobile application.

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Embedded Web Server (EWS)

NOTES

• EWS is available on many network connected printers.
• Laser Printers - Options and Settings - availability and location - are likely (and frequently) different.

If EWS is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

No Size?  If the size of the Paper Size is not included in the Drop-down list, Select Custom

Copy dislikes mismatched content / paper size and type.  If / As available,  Check / Update Copy settings  in EWS > Copy > Settings > Copy Defaults

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EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

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EWS - HP Smart for Mobile - iOS / iPadOS

Reminder: The EWS Tray and Paper settings must be updated before you open the object to be printed.

Open HP Smart (for mobile)

Open Settings wheel

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

Model Dependent:  Check / Adjust settings in Advanced

Click Apply to save changes

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EWS - HP Smart for Mobile - Android

Reminder: The EWS Tray and Paper settings must be updated before you open the object to be printed.

Open HP Smart (for mobile)

Open Click on “Green Circle Check” on Printer Status icon

Scroll down to Preferences

Click, Tray and Paper

Model Dependent:  Check / Adjust settings in Advanced

Click Apply to save changes

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EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

Model Dependent:  Check / Adjust settings in Advanced

Click Apply to save changes

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Example - Retain / Modify - Edit / Check Paper Size and Paper Type - Tray and Paper Management

Retain_Printing_Preferences_9

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Example - HP Smart Mobile - Main Menu

HP_Smart_Mobile_Main_Menu_13

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP OfficeJet 5745 e-All-in-One Printer 

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