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Wacod
New member
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Message 1 of 2
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HP Smart is asking for login and password

HP Recommended
HP 2600 series
Microsoft Windows 10 (64-bit)

Printer just started asking for login and password. I'm using wifi print. Here is what is in the window:

 

Windows Security

HP Smart

 

The server xxx.xxx.1.2 is asking for your user name and password. The server reports that it is from www-user@ppstrong.

 

I've no idea where this is coming from.

 

 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Wacod, Welcome to HP Support Community!

 

Follow the steps below-

 

Uninstall the app from your Windows 10 device through the All Apps list.

  1. In Windows, search for and open Apps & features.

    Searching for Apps & features

  2. Click HP Smart in the list of apps, and then click Uninstall.

    Uninstalling HP Smart app

Now, install and add the printer back-

  1. On your Windows 10 device, go to HP Smart (in English) to get the app from the Windows Store, and then follow the on-screen instructions to download and install the app.

  2. On your computer, open the HP Smart app, and then click the Plus sign .

  3. Follow the on-screen prompts to add your printer or set up a new printer.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

0 Kudos
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