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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- HP Smart is asking for login and password

Create an account on the HP Community to personalize your profile and ask a question
08-24-2020 02:36 PM
Printer just started asking for login and password. I'm using wifi print. Here is what is in the window:
Windows Security
HP Smart
The server xxx.xxx.1.2 is asking for your user name and password. The server reports that it is from www-user@ppstrong.
I've no idea where this is coming from.
08-27-2020 11:24 AM
@Wacod, Welcome to HP Support Community!
Follow the steps below-
Uninstall the app from your Windows 10 device through the All Apps list.
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In Windows, search for and open Apps & features.
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Click HP Smart in the list of apps, and then click Uninstall.
Now, install and add the printer back-
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On your Windows 10 device, go to HP Smart (in English) to get the app from the Windows Store, and then follow the on-screen instructions to download and install the app.
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On your computer, open the HP Smart app, and then click the Plus sign
.
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Follow the on-screen prompts to add your printer or set up a new printer.
Try printing.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee