HP Smart is asking for password

[ardiedrd]

@KrazyToad

Hi

I have the same problem, my printer is HP Deskjet 3776 and I just upgrade the latest HP Smart for Iphone (Ios), but the problem also occured with the previous version.

I’m sure that the pdf document is not password protected because I was able to print when I’m using Airprint directly from Safari.

But Airprint doesn’t have the extended option to choose print quality or paper size etc. So I choose to use the share option which available through Safari with “Print with HP Smart”. This is where the problem occurs, the HP Smart loading and ask for password.

My prediction is there is some security limitation in this pdf document but definitely not password protection. I don’t know why the ios version can’t handle this because I also try the same pdf document with android version of HP Smart and it works, there is no dialog asking for password.

Hope HP Smart will fix this issue on the next update.

Thanks

note: here is the link of pdf document that I’m trying to print
http://fdslive.oup.com/www.oup.com/elt/parents/oxfordparents/docs/op_letterwritingac.pdf

[ShlomiL]

Hi,

The document do have password protection for Editing and therefore a such being required by HP Smart, it do not occur out of the blue with no reason...

You may find attached to my post an exported PDF with no such security.

Shlomi

[ardiedrd]

I’m not going to edit the file through HP Smart, I’m going to print the file, thats what HP smart made for. You can open the file through Adobe Acrobat so why you can’t print with HP Smart.

So why the password dialog doesn’t occur when using airprint ?

Are u suggesting the fault is in the security of the file ? and I’m supposed to export the file first every time I come across with this kind of file ?

It doesn’t occur out of the blue why the fault only occur in HP Smart (ios version) app.

Hope you can escalate this matter to developer team of HP Smart (ios version)

Thanks
ardi

[IronBadger · Accepted solution]

The PDF does have a password on it for editing.  But according to the security properties, High Quality printing is allowed.  There does seem to be something going on with HP Smart possibly reading the security settings wrong.

I will submit this to the SW team.

[ardiedrd]

Thanks, this is what I’m trying to said in the first place.

[ardiedrd]

I just updated HP Smart for ios 6 days ago, seems nothing change. The password dialog still pop up when opening HP Smart for pdf file with editing protection.