• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-28-2021 11:35 AM

HP Recommended
Product: HP DeskJet Ink Advantage 3835
Operating System: Other

I am trying to print by selecting black and white using HP smart App from Samsung M31s mobile its not printing black colour instead its printing other single colour like green or violet colour.  Can anyone help the solution for this issue. 

Category:
1 REPLY 1

‎05-31-2021 11:01 PM

HP Recommended

@Anni-Tech

 

Welcome to HP Support Community


I would like to help

 

Do you have adequate amount of ink left in all the cartridges?

 

Please print a Quality Diagnostic Page and let me know if that prints out fine

 

  1. Make sure your printer is connected to the same wireless network as your mobile device.
  2. Open the HP Smart app, and then select your printer.
  3. Tap your printer, and then tap Print Quality Tools.
  4. Select Print Quality Report
  5. Examine the page.

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.