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Locked

‎05-26-2024 10:45 PM

HP Recommended
Product: HP OfficeJet 4650 All-in-One Printer
Operating System: Microsoft Windows 11

I can't scan using HP Smart b/c it shows "printer offline", but I am able to print email and MS documents with no problem. (Actually, for the last year I find I often have to turn the printer off/on to get it recognized in ready state and I'm not happy about that either, but at least I have a printing solution.) I have no good solution now for scanning. 

 

I've tried turning the computer & printer off for 10 min, dropping and reconnecting wifi, doing a factory reset on the printer, creating a dedicated IP address for the printer. Nothing seems to work.  

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