HP Smart tank 5000 always says it’s busy won’t print

[Jodigw]

When I go to print on the HP Smart tank 5000 it says that the printer is busy and it’s not printing anything

[zoey7886]

@Jodigw, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding HP Smart Tank 5000!  
We're thrilled to have the opportunity to assist you and provide a solution.

If your HP Smart Tank 5000/5100 All-in-One Printer is showing "Printer is busy" and not printing, try these troubleshooting steps:

1. Restart the Printer: Turn off the printer, unplug it from the power source, wait 1-2 minutes, and turn it back on.
2. Check for Paper Jams: Open the printer and look for any jammed paper inside.
3. Ensure Sufficient Ink: Make sure the ink levels are not too low.

4. Restart the Print Spooler (Windows Users):

   • Press Win + R, type services.msc, and hit Enter.
   • Scroll down to Print Spooler, right-click, and select Restart.

5. Check the Printer Queue:

   • Go to Control Panel > Devices and Printers.
   • Right-click on your HP Smart Tank 5000 and select See what's printing.
   • If there are stuck print jobs, click Cancel All Documents.

6. Reinstall the Printer Drivers:

   • Uninstall the printer software from your computer.
   • Download and install the latest drivers from HP official website.

7. Check Network Connection (If Wireless):

   • Ensure the printer is connected to the correct Wi-Fi network.
   • Restart your router if necessary.

If the issue persists, try printing a test page from the printer's control panel. If it still doesn't work, let me know, and I can guide you further! 😊

Take care, and have an amazing day! 
 

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Regards,