HP Smart

[Oldlakewood]

Hp smart works fine when I Phone 6S is connected to network with printer.When  When I click on printer on app and enable remote print it keeps trying to find printer EMail address..When  I manually enter E Mail address for printer I get the message No printer E Mail found.The E Mail address is the one on my Hp connected.Thanks for any help

[Dvortex]

Hello, @Oldlakewood – Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I’d like to help with the printer issues!

I understand that you are not able to print using the HP ePrint feature. To help you with the issue, I need to know the printer model that you are using. Please let me know the details so that I can help you better.

Alternatively, try the steps listed here to try and fix the issue: http://hp.care/2rdeTlE

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Oldlakewood]

The printer I use with Hp Smart is a Office Jet 5740.I also use a Laser Jet Pro MFP 127 fw.Thank You.

[Dvortex]

Hello, @Oldlakewood

Thanks for the update! 

Did you try the steps listed in the article that I shared? 

Also, try to assign a public DNS for the printer as suggested below:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
• Restart the printer and then router once done.

Let me know how that goes!

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Oldlakewood]

Hello thanks for the help.I do not know what the radio button is and where it is on my 5740 or the browser.I got that far on your solution.I can finish when you get back to me Thank You.

[Riddle_Decipher · Accepted solution]

@Oldlakewood

It looks like you were interacting with @Dvortex, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

The Radio button is just one of the onscreen options, (it's just another way of saying it, it's not a physical button as such) just look for the words "Manual IP" on the screen you are at, once you select it, you can follow the remaining instructions to resolve the issue.

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[Oldlakewood]

Than You and @Dvortex for the help.Remote print is up and running.

[Riddle_Decipher]

@Oldlakewood

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept our suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂