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BeppeMal
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HP Tango: ePrint does not work

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HP Tango
Microsoft Windows 10 (64-bit)

Hello, I am not able to print. 

 

I receive the message from "donotreply@hpeprint.com" that confirms "ePrint job received", but nothing comes out from my HP Tango printer. 

1) the e-mail address is correct 2) the printer is online 3) the account is authorised 4) is one attachement less than 10Mb. 

 

I tried to switch the web Service off and on, I tried to "add" the printer again to the Hp account, I tried to switch Print Anywhere off and on but nothing happened.  

 

My HP Tango is reachable from the Web as Google Cloud Print works perfectly.

 

Any clue or piece of advice?  

 

 

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sandytechy20
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@BeppeMal

 

Welcome to HP support community.

 

Try the steps mentioned in this HP document to fix the issue:-Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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BeppeMal
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Hello @Sandytechy20, I have performed already all the steps suggested - all works (printing from PC, Mobile phone, Google Cloud Printing) apart from HP ePrint -  e.g. when I send a file to print to the chosen email address (which I set up and see in my HP Smart Account), nothing is printed out. I receive the acknowledgement from donotreply@hpeprint.com, but nothing happens after. I tried all the suggested actions in the online troubleshooting (switch EWS off and on, etc...) with no results. Do you have any other idea?
Thanks and all my best, Beppe.

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sandytechy20
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@BeppeMal

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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jth56
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Hi,

I wonder if this is working for anyone? I have the same problem but I cannot get the serial to open the support ticket.

It hasn't been  working since the beginning (Dec-2019).

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sandytechy20
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@jth56

 

Welcome to HP support community.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Sandytechy20
I am an HP Employee

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BeppeMal
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Thanks @Sandytechy20, as suggested I called the HPSupport and the conclusion is, I need to 1) use a static IPaddress and 2) contact my Internet Provider and open the IP address to the wan, putting it in the DMZ. 

I will try this route in the next few days. 

 

All my best, 

@BeppeMal 

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sandytechy20
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@BeppeMal

 

Good to here that you got the assistance to fox the issue.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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