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‎11-14-2016 07:33 PM

HP Recommended
Product: Officejet 5740
Operating System: macOS 10.12 Sierra

I've installed the driver software on my laptop.  The laptop and officejet 5740 are both on our home wireless network.  The HP Utility searches forever for my device but never finds anything.  Can anyone help?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2016 03:38 AM

HP Recommended

Hi,

Try removing the printer and then re-adding it by opening the preferences tab and then selecting "printers & scanners".

From there, click the minus sign under the printer icon to remove the printer and then re-add it using the plus sign.

This often helps if you are experienceing printer offline issues regularly.


If you still can't find the printer, I would try the steps with the usb connected and if a wireless connection is established, then remove it.


If the issue persists, restart your mac and try again and if this doesn't help, then restart your router also. If none of these steps work, we can try adding the printer via it's IP address.

 

Printer Utility.JPG

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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3 REPLIES 3

‎11-16-2016 03:38 AM

HP Recommended

Hi,

Try removing the printer and then re-adding it by opening the preferences tab and then selecting "printers & scanners".

From there, click the minus sign under the printer icon to remove the printer and then re-add it using the plus sign.

This often helps if you are experienceing printer offline issues regularly.


If you still can't find the printer, I would try the steps with the usb connected and if a wireless connection is established, then remove it.


If the issue persists, restart your mac and try again and if this doesn't help, then restart your router also. If none of these steps work, we can try adding the printer via it's IP address.

 

Printer Utility.JPG

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎11-18-2016 04:12 PM

HP Recommended

The router re-boot solved my problems.  Thank you!

Was this reply helpful? Yes No

‎11-19-2016 02:23 PM

HP Recommended

Glad to hear that :generic:

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
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