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‎07-22-2024 10:29 AM

HP Recommended

I work for an organization, and we want to manage all the jobs (toner level, error...) of our printers that including USB printers. I learnt that we can use HP Web JetAdmin to manage all those. I have installed Web Jetadmin and HP Proxy Agent to manage my PC connected USB printer but not working. I have followed the instruction on how to install HP Web JetAdmin on my computer. I learnt that in order to connect my USB printer, I have to install HP Proxy Agent. But I already downloaded and unzip the file, I check Web JetAdmin discover devices but nothing show up. I don't know if I missed out any step. I belive there should be a step where you need to download SMTP on your PC or something. Please advise! 

1 REPLY 1

‎07-23-2024 12:21 PM

HP Recommended

Hi @ChrisMai,

 

Welcome to the HP support community.

 

Please help us with your HP unit serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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