HP all-in-one computer keeps shutting down

[Soconfusedplz01]

my computer comes on and then automatically goes off or it will be on for a good 5-10 minutes and then all the sudden shuts down. Help!!

[A4Apollo]

Hi! @Soconfusedplz01, 

Have you tried charging the PC using a different adapter?

Does the PC shut down while you are at the BIOS page?

Have you tried checking with an external keyboard? Does the issue persist?

Please share the product number of the PC to assist you better.

Try updating the BIOS and chipset drivers on the PC to the latest version and check if it helps.

You can try updating drivers on the PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Try restoring the BIOS to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.
 

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Lastly, if the PC shuts down while you are at the BIOS page it is a hardware issue with the PC.

Please contact HP support for service options. Click Here

Let me know how it goes!

Take Care! 🙂

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