HP deskjet printer- new- asking for password when trying to connect?

[Emilyjanebutler]

Hi, I’ve used the printer once, but my phone died half way through set up. Now when I try to use it, it’s asking for a password which I don’t know? What do I do!

[Barachiel]

@Emilyjanebutler

lets follow the steps given below.

Step 1: Uninstall HP Smart app on the phone.

Step 2: Restore network settings to default settings

* Press wireless option on the printer.

* Scroll down and select restore network defaults.* Restart the printer.

Step 3: Install the HP Smart app again and try.

Let me know. 🙂

[Emilyjanebutler]

Hello. 

Thank you for your reply

im unsure what you mean by scroll down and reset setting? This is the buttons on my printer 

[ShlomiL]

Hi,

Follow 'Connect a printer that does not have a touchscreen control panel > Step 2: Connect the printer with the HP Smart app' below to connect the printer to your wireless network:

https://support.hp.com/us-en/document/ish_1736500-1626554-16 

Shlomi

[Emilyjanebutler]

Hello.

thanks for the reply, sadly this doesn’t help with the fact it’s asking for a password which I don’t have 

[ShlomiL]

Do you have a wireless network?

Are you trying to connect the printer to a router or would you like to use it without a router?

Assuming you have WiFi at home, do you have its password?