HP ePrint stopped working

[PaulKinzelman]

I have a MFP M283cdw USB'ed to a Windows 11 PC. I can print to the printer from the PC, and also from iPads via wifi just fine. I set it up for HP ePrint to print remotely and that was working too for about a month, although some embedded images do not print and it takes about 10 minutes to print.

About a week ago, sending to the magic email address (qmmxxxxxx@hpeprint.com) stopped working when attempting to print PDF files generated the same way that worked previously. I get a response from the ePrint server that the server received the email, and ePrint facility is still set 'on' on the printer setup and the magic email address didn't change. I also saw somewhere that nothing other than the email address can be on the 'To' line and that some text has to be on the Subject line so I made sure that was true. And the body of the message was blank but with the PDF attachment.

And then in another office with the same model printer, I set up the ePrint process the same way (HP Smart) and that one works now.

It's almost like ePrint stops working a month after initially setting up the facility like I have to buy the service, but I don't see anywhere to buy the service.

I also saw someplace that HP stopped supporting ePrint long ago and now we should use Print Anywhere or something? Or is that just for mobile devices and ePrint is still supported for desktops?

As an aside, I was trying to register the printer as my printer under my HP login ID but I see nowhere to do that. How can I do this?

[Irfan_06 · Accepted solution]

Hi @PaulKinzelman,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with eprint feature on your printer which was working fine earlier.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the below steps to fix the issue.

Step 1: Check HP ePrint Status

Confirm Internet Access
Ensure the printer is connected to the internet. Since your iPads can print via Wi-Fi, the network seems fine, but verify that the printer itself has a stable internet connection.

• Print a Network Configuration Page from the printer's control panel to confirm.

Verify HP ePrint Service Availability
Visit the HP ePrint Status Page to check if the ePrint service is operational.

Step 2: Verify Printer's ePrint Configuration

Confirm Web Services are Enabled

• On the printer control panel, go to Setup > Web Services Settings.
• Ensure that Web Services are enabled.
• If not, re-enable it and accept the terms.

Reprint the Printer's ePrint Email Address

• On the printer, select Print Info Sheet from the Web Services Settings menu.
• Confirm that the ePrint email address is correct and active.

Step 3: Test ePrint

Send a Simple Test Email

• Use a plain text email with no attachments or embedded images.
• Send it to the printer's ePrint email address.
• Observe if the job is received and printed.

Test from Another Email Address
If it doesn't work, test ePrint using a different email address (e.g., Gmail or Outlook). Ensure the sender's email is on the allowed list (if a restricted list is configured in HP Smart).

Step 4: Adjust Email Content

• Embedded images might not print properly due to compatibility issues. Convert emails with images to PDFs and attach them instead.
• Long delays in printing could be caused by the size of the email or attachments. Reduce the file size or attachment size.

Step 5: Re-register Web Services

If ePrint issues persist:

1. Disable Web Services on the printer.
2. Re-enable it, and register your printer again for ePrint. This will generate a new ePrint email address.
3. Update any relevant email workflows or contacts with the new address.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[PaulKinzelman]

Thanks for the post. I skipped the first 4 items, didn't figure they'd work and I did step 5 - remove ePrint and re-engage with ePrint with a new address and it worked.

Strange that the old install stopped working. This new one seems much faster, the old would take like 10 minutes to get a printout, the new one takes about 30 seconds, tho maybe the servers are not loaded today.

I just hope the new install doesn't just magically stop working someday. 😞

[Irfan_06]

Hi @PaulKinzelman,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need any assistance in the future, feel free to reach out to us.

Take care and have a good day. <br />Irfan_06 – Moderator.

HP Support