My HP Envy 4500 has become increasingly temperamental. I have a MacBook with Mojave 10.14 software. The printer says it is printing when it is not and the rollers that pick up the paper are not activated when the print function is selected. The scan function works fine. I have tried unplugging the printer at the back and leaving for a few minute before plugging in again (as suggested in another query) but to no avail.
Click the Apple menu, and then select System Preferences.
Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
Click the name of your printer, click the Minus sign, and then delete the printer.
Click the Plus sign, and then click Add Printer or Scanner.
Click the Use or Print Using box, and then select AirPrint
Click Add to add the printer to the list.
Try to print.
Keep me posted for further assistance.
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TEJ1602 I am an HP Employee
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